1. Information We Collect
We collect information you provide while requesting mockups, placing orders, making payments, or contacting us. This may include your name, email, phone, shipping details, artwork files, and order specifications.
2. How We Use Your Information
- Prepare quotations, mockups, and production plans.
- Process orders, payments, and shipping updates.
- Provide support through live chat, dashboard, and email notifications.
- Improve product quality, service flow, and response time.
3. Artwork & Design Data
By submitting artwork, you confirm ownership or usage rights. Files are used for manufacturing and, unless you request otherwise, may be used for portfolio display.
4. Payment & Transaction Security
We use secure payment methods and recommend PayPal. To protect clients and workflow transparency, our process follows a 40% upfront and 60% final payment structure.
5. Sharing Of Information
We do not sell customer data. Relevant shipping details may be shared with delivery partners (such as FedEx) only to fulfill deliveries and tracking.
6. Data Retention
We retain order and communication records as needed for production support, history, and legal compliance.
7. Your Rights
You may request correction or removal of personal details where applicable, except where records are required for active orders, payment proof, or legal obligations.
8. Contact
If you have privacy-related questions, contact us at info@genzpatches.com.